Privacy Policy

We collect personal information that you provide directly to us when you register on our website, make a purchase, subscribe to our newsletter, or interact with our customer service team. This includes your full name, email address, phone number, billing and shipping address, payment details (such as credit card information), and any other information you provide to us. Additionally, we may collect non-personal information such as your IP address, browser type, device information, operating system, and page visit data. This information is used to enhance our website’s functionality, improve user experience, and facilitate the operation of services you request.

Through cookies, web beacons, and other tracking technologies, we also collect data about how you interact with our website, such as search queries, browsing patterns, time spent on certain pages, and links clicked. This allows us to tailor content, advertisements, and functionality to suit your preferences and improve the user experience.

The personal information we collect is used to provide and personalize the services you request. This includes processing transactions, delivering products, and services, responding to customer inquiries, and providing support. We may also use your contact details to send transactional emails, such as order confirmations, shipping updates, and account notifications.

We may also use your data for marketing purposes, such as sending you promotional content, newsletters, offers, and updates about new products or features that we think may interest you (with your prior consent). Additionally, we use your information for purposes related to fraud detection, legal compliance (including tax reporting), and to protect the security and integrity of our website.

We are committed to maintaining the security and integrity of your personal information. We implement state-of-the-art encryption technologies, secure servers, firewalls, and data access controls to safeguard your information from unauthorized access, alteration, disclosure, or destruction. All sensitive data, such as payment details, is encrypted during transmission via secure HTTPS protocols.

Although we adopt rigorous security practices, it is important to understand that no data transmission method or storage system is completely secure. As such, we cannot guarantee absolute security. We encourage you to protect your account with a strong password and take advantage of additional security features like two-factor authentication, when available.

To enhance your experience and provide certain services, we may share your personal information with third-party providers who assist us in areas like payment processing, shipping, marketing, and customer support. These providers are carefully selected and are required to comply with strict data protection and confidentiality obligations.

While we ensure that these third-party partners adhere to our privacy standards, please note that they may have their own privacy policies. We are not responsible for the practices of third-party services, so we encourage you to review their privacy policies before engaging with them.

Under applicable privacy laws, you have several rights regarding your personal data. You can request to access the information we hold about you, update or correct any inaccurate details, and delete your data (subject to any legal obligations we may have to retain certain records). You can also withdraw your consent for certain data processing activities, such as marketing communications, at any time.

To exercise these rights, please contact us directly via our support channels. We will make every effort to address your request promptly, and in accordance with applicable laws.

By using our services, you acknowledge and consent to the collection, storage, and processing of your personal data as described in this Privacy Policy. You have the right to revoke your consent at any time, although this may impact your ability to fully use certain services. If you choose to withdraw consent, we will take reasonable steps to stop processing your data, but certain processing activities may still be required due to contractual or legal obligations.

We retain your personal data for as long as necessary to fulfill the purposes for which it was collected, including any legal, regulatory, or business requirements. Once your data is no longer required, we will securely delete or anonymize it to ensure your privacy.

If you wish to request the deletion of your data, you can contact us, and we will process your request in accordance with applicable data protection laws.

Our website uses cookies and similar tracking technologies to enhance your experience and understand how you use our services. Cookies are small files stored on your device that allow us to remember your preferences, keep you logged in, and analyze site traffic.

You can manage your cookie preferences through your browser settings, including the option to disable cookies altogether. However, please note that disabling cookies may affect your experience and functionality on our site, such as preventing you from logging into your account or completing transactions.

If you opt-in to receive marketing communications from us, we may send you newsletters, promotional offers, or updates about our services. You have the right to unsubscribe from marketing emails at any time by using the “unsubscribe” link in our emails or by updating your preferences in your account settings.

Please note that even if you opt-out of marketing communications, you may still receive transactional emails related to your purchases, orders, or account.

We do not knowingly collect or solicit personal information from individuals under the age of 13. If we discover that we have inadvertently collected personal information from a child under 13, we will take immediate steps to delete the data and comply with relevant legal requirements.

As part of our global operations, your data may be stored, processed, or transferred to countries outside of your home country. These countries may have different data protection laws, and by using our services, you consent to these transfers. We ensure that appropriate safeguards are in place to protect your personal information in accordance with this policy.

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technology. Any material changes will be communicated through updates on our website and will take effect once published. The “Last Updated” date at the top of the policy will reflect the latest version.

You have the right to access, review, and correct any personal information we hold about you. If you believe that any of the information we have is inaccurate or incomplete, please contact us, and we will promptly correct or update it as needed.

If you have any concerns about your privacy rights or believe your personal data has been handled inappropriately, you have the right to file a complaint with us. We take privacy issues seriously and will investigate all complaints promptly. Please contact our support team to raise any concerns.

In some cases, we may anonymize your personal data for statistical analysis or research purposes. Anonymized data is not personally identifiable and may be used to analyze trends, improve our services, or make business decisions. We take care to ensure that the anonymization process complies with all applicable laws.

We take steps to ensure that the personal information we hold is accurate, complete, and up-to-date. You can update your account information at any time through your account settings or by contacting our support team. If you notice any discrepancies, please notify us, and we will correct them promptly.

If you have any questions, concerns, or requests regarding your privacy or our privacy practices, feel free to contact us. Our customer support team is available to assist you and ensure that your privacy is respected. You can reach us by email, phone, or through our online support portal.